Join a dynamic team at a leading network monitoring solutions provider, where innovation meets reliability. Were looking for a Junior Support Engineer with a passion for problem-solving, strong Linux skills , and a drive to deliver exceptional customer support.
What Youll Do :
- Resolve technical issues and customer queries through Freshdesk within SLA targets
- Monitor systems, review logs and cron jobs, and perform OS or tool updates
- Apply patches, upgrades, and ensure the health of our infrastructure
- Collaborate with clients and teammates to share knowledge and improve processes
- Participate in the after-hours support rotation
What You Bring :
24 years experience in IT support or NOC environment (ISP / telco advantageous)Solid Linux / Unix CLI and troubleshooting skillsFamiliar with monitoring tools (Nagios, Zabbix, Prometheus)Understanding of TCP / IP, SNMP , and networking fundamentalsCustomer-focused, self-driven, and proactive communicatorQualifications :
Matric + IT Diploma / Degree in Computer Science or related fieldCompTIA Network+, CCNA, or similar certifications a plusIf you thrive in a technical, fast-paced environment and love keeping systems running smoothly this role could be for you!