Junior Support Engineer
Elite SearchCape Town, South Africa21 days ago
Job description24 years experience in IT support or NOC environment (ISP / telco advantageous) Solid Linux / Unix CLI and troubleshooting skills Familiar with monitoring tools (Nagios, Zabbix, Prometheus) Understanding of TCP / IP, SNMP , and networking fundamentals Customer-focused, self-driven, and proactive communicator Matric + IT Diploma / Degree in Computer Science or related field CompTIA Network+, CCNA, or similar certifications a plus
Join a dynamic team at a leading network monitoring solutions provider, where innovation meets reliability. Were looking for a Junior Support Engineer with a passion for problem-solving, strong Linux skills , and a drive to deliver exceptional customer support.
What Youll Do :
- Resolve technical issues and customer queries through Freshdesk within SLA targets
- Monitor systems, review logs and cron jobs, and perform OS or tool updates
- Apply patches, upgrades, and ensure the health of our infrastructure
- Collaborate with clients and teammates to share knowledge and improve processes
- Participate in the after-hours support rotation
What You Bring :
Qualifications :
If you thrive in a technical, fast-paced environment and love keeping systems running smoothly this role could be for you!
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Junior Engineer • Cape Town, South Africa
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