Client Success Manager - 0784 - Durban, South Africa

Overview

Client Success Manager - 0784 - Durban, South Africa

This range is provided by Bionic Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Salary : USD 1800 to USD 2500 per month

About the Client

Our client is a specialized digital marketing agency focused exclusively on supporting mental health professionals. They partner closely with therapists, psychologists, and mental health clinics to enhance online visibility, drive organic traffic, and generate high-quality leads. With a deep understanding of the unique needs of the mental health industry, our client delivers tailored digital marketing solutions that foster sustainable growth.

About the role

We are hiring a Client Success Manager to serve as the trusted partner to their clients, helping them understand, navigate, and succeed with their digital marketing strategies. You’ll be managing 25–30 client accounts, coordinating between the internal team and clients to ensure goals are met and relationships are nurtured.

This is not just a task-ticking role — we need someone with high emotional intelligence, strong judgment, and the ability to communicate digital marketing concepts simply and clearly. The right candidate is confident and an active listener, capable of understanding both the emotional tone and technical needs of non-technical clients.

Professional Fluency In English Is Essential.

Experience in digital marketing agencies is required.

What you’ll be doing

• Manage and nurture 25–30 client accounts in the mental health industry
• Translate technical digital marketing updates into clear, client-friendly communication
• Act as the main point of contact for all client queries, status updates, and feedback
• Ensure project deliverables are met on time by coordinating efficiently with the internal team
• Prioritize requests based on impact and team capacity — avoiding overload on any one specialist
• Proactively report progress, task completions, and updates without needing reminders
• Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams
• Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp
• Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics

Who are we looking for?

Position details

Seniority level

Employment type

Job function

Referrals increase your chances of interviewing at Bionic Talent by 2x

Get notified about new Customer Success Manager jobs in Durban, KwaZulu-Natal, South Africa.

#J-18808-Ljbffr