Team Lead - German Speaking

Job Description

Contract : Full time, permanent

Team : EU Shared Services

Office Location : Rosebank Mall Offices, 4th Floor, 11 Cradock Ave, Johannesburg 2196, South Africa

The role

The Team Lead is responsible for assisting the Manager to supervise a team of Senior Coordinators & Coordinators within EU Shared Services.

What your day will look like :

• Responsible for overseeing daily work allocation and task management from a global overview of ESS
• Motivate team of Senior Coordinators & Coordinators to ensure high levels of productivity and client service delivery
• Act as point of contact for Senior Coordinators to answer any immediate questions regarding work allocation and special projects
• Assist Manager in training and developing Senior Coordinators and Coordinators to ensure high levels of productivity and client service delivery
• Maintaining proactive communication with regional and global management teams, using digital collaboration tools
• Assist Manager in recruitment process of Coordinators and Senior Coordinators on team
• Administrative responsibility for new starters joining the team, such as :

Completing onboarding forms

Conducting return to work interviews and maintaining workday records

The team

The European Shared Services team supports wider immigration teams in Ireland, Belgium, France, Switzerland and Germany remotely. They are an extremely friendly and supportive team to join with multiple languages being spoken. The team is passionate about providing high quality, efficient and well-defined support to the case teams within Europe.

What we are looking for

Essential criteria :

Preferred skills :

What we offer

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our South Africa offerings include :

What to expect

Who we are

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website -

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and / or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.

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