Talent.com
This job offer is not available in your country.
Campaign Manager

Campaign Manager

Callforce DirectCape Town, South Africa
30+ days ago
Job description

Campaign Manager | Cape Town

CallForce is a prominent BPO known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled and results-driven Campaign Manager for our Outbound Telco Sales division. As a Campaign Manager, you will be responsible for planning, executing, and optimizing outbound sales campaigns to drive revenue growth and exceed client expectations.

Key Responsibilities :

Campaign Strategy and Planning :

  • Develop comprehensive campaign strategies aligned with client goals and industry best practices.
  • Define campaign objectives, target audience, and key performance indicators (KPIs).
  • Create and manage campaign budgets and timelines.

Team Leadership :

  • Lead a team of team leaders, sales agents, trainers, and support staff to ensure campaign success.
  • Ensure team leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement.
  • Foster a collaborative and high-performance culture within the team.

    • Campaign Execution :

  • Oversee the execution of outbound sales campaigns, ensuring adherence to scripts and compliance standards.
  • Monitor campaign performance, analyse data, and make data-driven decisions to optimize results.
  • Implement strategies to increase sales conversion rates and achieve revenue targets.

    • Reporting and Analysis :

  • Generate and analyse campaign reports to track KPIs, identify trends, and recommend improvements.
  • Provide regular reports to clients and internal stakeholders, summarizing campaign performance and actionable insights.

    • Compliance and Quality Assurance :

  • Ensure that all campaign activities comply with industry regulations and client-specific requirements.
  • Implement and maintain rigorous quality assurance processes to uphold service quality.

    • Qualifications and Requirements :

  • 5+ years of experience as a Campaign Manager in an outbound telco sales environment within the BPO industry.
  • Strong leadership and team management skills.
  • Excellent communication and client-facing abilities.
  • Analytical mindset with the ability to interpret data and make strategic decisions.
  • Knowledge of outbound sales processes, techniques, and compliance standards.
    • Create a job alert for this search

    Campaign Manager • Cape Town, South Africa