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Tech Officer : Customer Facing Contr Rep

Tech Officer : Customer Facing Contr Rep

TelkomZA
21 days ago
Job description

Job title : Tech Officer : Customer Facing Contr Rep

Job Location : North West, Deadline : January 10, 2025 Quick Recommended Links

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Core Description

  • To perform acceptance, commissioning, installation, recovery, repair and maintenance of Voice and Non Voice Telkom systems. Conduct contract representative tasks in order to satisfy customer needs.

    • Job Responsibilities

    OUTPUT 1

  • Maintained Resources
  • SUB-OUTPUTS
  • Inspect resources
  • Replace and / or Service Resources
  • RANGE
  • Vehicles
  • Toolkit
  • Test Gear

    • OUTPUT 2

  • Installed / Recovered Equipment / Systems / Cabling / Single Lines
  • SUB-OUTPUTS
  • Receive and analyse request for installation / recovery / cabling
  • Obtain installation / recovery details and resources
  • Install / recover equipment / system / cables
  • Perform functionality tests
  • Provide test results for LAN / Optic Fibre Cabling Complete documentation
  • RANGE
  • Types
  • Field Trials
  • All Voice And Non-Voice Products
  • Value Added Products And Services
  • Indoor / Outdoor Cabling
  • Local U / G Cabling
  • Single Line Equipment And Accessories

    • OUTPUT 3

  • Repaired / Maintained Equipment / Systems / Cabling / Single Lines
  • SUB-OUTPUTS
  • Receive and analyze fault information
  • Diagnose / refer fault
  • Conduct functionality tests
  • Provide test results for LAN / Optic Fibre Cabling Update records
  • RANGE
  • Types
  • Field Trials
  • All Voice and Non-Voice Products
  • Value Added Products And Services
  • Indoor / Outdoor Cabling
  • Local U / G Cabling
  • Single Line Equipment And Accessories

    • OUTPUT 4

  • Performed Remote Programming
  • SUB-OUTPUTS
  • Receive order / instruction
  • Program system equipment
  • RANGE
  • All Products
  • Inclusive Of All Remote Programmable Systems
  • All Non-Voice Products

    • OUTPUT 5

  • Processed Documentation
  • SUB-OUTPUTS
  • Obtain documentation
  • Update / verify records
  • Complete and / or submit documentation
  • RANGE
  • Quality forms
  • Quality / SHE / Productivity Forms / Reports
  • Inspection Forms
  • Administrative
  • Technical
  • Damage / Accident Reports
  • TBI Reports
  • Commissioning
  • Types
  • Loss Control Forms
  • Key Control
  • Commissioning / Decommissioning Report
  • Logsheets
  • Update Floor Plans
  • Daily Work Logs
  • Webforce / Unibase
  • IE 195
  • Power Records

    • OUTPUT 6

  • Established and Maintained Customer Relations / Liaison / Consulting
  • SUB-OUTPUTS
  • Receive and analyse request from role players
  • Determine key role players
  • Obtain information
  • Establish professional relationship
  • Maintain professional relationship
  • RANGE
  • Types
  • All Voice And Non-Voice Products And Services
  • External Customers
  • Internal Customers
  • Customer Complaints / Queries
  • Customer Feedback
  • Technical Support
  • All Customer Contacts

    • OUTPUT 7

  • Installed / Repaired Indoor Reticulation
  • SUB-OUTPUTS
  • Receive instruction / order
  • Plan / Prepare cabling route
  • Prepare Bill of Material
  • Haul cable
  • Install test points / jacks
  • Perform conformance testing
  • Clear work area
  • Complete documentation
  • RANGE
  • Ducting
  • Indoor Cabling
  • Local U / G Cabling
  • All Voice And Non-Voice Products And Services
  • Cable trays
  • All termination types

    • OUTPUT 8

  • Managed Service Providers
  • SUB-OUTPUTS
  • Arrange Announcement meeting
  • Perform Quality checks
  • Attend to correspondence
  • Enable EE Service Providers
  • Conduct Site visits
  • RANGE
  • Non Voice - all market segments
  • Voice - all market segments
  • Inside plant Service Providers
  • Outside plant Service Providers

    • Core Competencies

    FUNCTIONAL KNOWLEDGE

  • Mechanical Aids; Network Infrastructure; Policies and Procedures; Products; Safety Regulation and Standards; Software; Switching and Commodity Environment; Technical; Contract Management, MiMix

    • FUNCTIONAL SKILLS

  • Analytical; Communicating; Computer Configuration; Computer Literacy; Interpersonal; Planning; Technical Equipment Handling

    • ATTITUDES / LEADERSHIP COMPETENCIES

  • Conscientious; Customer orientated; Dedicated; Eager to learn; Proactive; Quality Awareness

    • Certifications

    Education

  • NQF 4 : Grade 12 and relevant modular training

    • Experience

  • 3 Years relevant experience

    • Additional Information

    Experience :

  • Ex- / Current Telkom Full Time Bursars, learnerships and internships candidates will be exempted from the 3 years experience requirements but must have a minimum of 12 months relevant experience.
  • Special Requirements
  • Valid Drivers license
  • Ability to work after hours
  • After hours call out (stand by)
  • Ability to work overtime

    • Physical Requirements

  • Colour Vision
  • Work at Heights
  • Work in Confined Spaces
  • Work under Pressure
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