Senior Inbound Consultants

Job Description

Senior Inbound Consultant

Location : Cape Town

Property Type : Luxury Travel Company

Salary : Negotiable DOE + Commission-Based Incentives

Kendrick Recruitment is currently seeking experienced Senior Inbound Consultants to join a leading luxury travel company based in Cape Town. This full-time role is ideal for a seasoned travel professional with a strong background in the luxury inbound market and a passion for delivering exceptional service.

Key Responsibilities :

Design, quote, and plan bespoke travel itineraries across Southern and East Africa

Manage all aspects of client journeys from initial quotation to post-travel file closure

Ensure seamless execution of in-country tours and be available on call for guests during travel

Maintain up-to-date and accurate tour administration

Book all necessary services and reconfirm details prior to travel

Coordinate tour-related invoicing and payments with the accounts team

Prepare and deliver precise and comprehensive travel documents

Manage relationships with suppliers and resolve any issues that may arise during the guest’s travel

Requirements :

Minimum of 3 years’ experience in a luxury inbound consulting role

Strong destination knowledge of Southern and / or East Africa

Proficiency in Tourplan is essential

Excellent command of written and verbal English

Professional communication skills and the ability to manage high-profile clients and agents

Strong organisational abilities and attention to detail

Ability to manage a high volume of work while maintaining accuracy

Capable of working independently and within a collaborative team environment

Sound judgement and ability to manage crisis situations calmly and effectively

Strong sense of urgency and ability to meet deadlines

Remuneration :

Competitive and market-related salary

Commission-based incentives tied to performance and sales

This is a fantastic opportunity for a driven and professional individual to further their career in luxury travel with a dynamic and growing company.

Requirements

experience