Showroom Manager (Paarl)

Showing 5 Showroom Manager Paarl jobs in Paarl

SHOWROOM MANAGER (PAARL)

Posted 4 days ago

Job Description

Requirements :

• National Senior Certificate (Matric)
• Minimum 5 years of retail sales experience, preferably in a décor, homeware, or lifestyle brand
• At least 2 years of experience in a team leadership or store management role
• A certificate or diploma in sales, marketing, or a related field is an advantage
• Passion for interiors, lifestyle, or design industries

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Customer Service

Posted today

Job Description

What being a part of the Sigma Family means for you

Career development and opportunities to apply for internal promotions following your probationary period.

15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like

You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems. Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved. If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today.

What Amazing People Will Bring to the Role

Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO / UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.

You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.

While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive.

The Created

Stellenbosch, Western Cape R - R Y The Created

Posted today

Job Description

About us

The Created is a rapidly growing South African online jewellery company with a strong social media presence. We specialise in high-quality, waterproof, and tarnish-resistant pieces for everyday wear.

We operate across B2C, B2B, corporate gifting, and events.

Founded by Marlise, a qualified accountant who started the business while completing her articles, The Created began as a side hustle in a single garage. Today, it has grown into a full-time venture with a dedicated team of full-time employees and a warehouse in Stellenbosch.

We are driven by excellence in customer service, operational efficiency, and a people-first culture.

Rooted in Christian values, The Created is committed to building a business that reflects integrity, stewardship, and care - for our customers, our team, and our partners.

Responsibilities

Provide customer service via email, Instagram DMs, and WhatsApp Business

Receive and process online orders

Pack, ship, and perform quality control on products

Assist with general admin tasks and day-to-day responsibilities as needed

Requirements

Excellent organisational skills

Experience in customer service and / or Shopify would be beneficial

Personality / Culture Fit

Positive, "yes" mentality

Team player

Strong alignment with Christian values

We are rapidly growing and in the process of building and improving our systems. You will have the opportunity to play an active role in shaping how things are done. This is a dynamic position, with responsibilities that can change from week to week, so adaptability, initiative, and a willingness to grow with the business are essential.

Compensation

Market-related salary.

How to Apply

Contact Marlise at or send your CV to

Customer Service Agent

Brackenfell, Western Cape R - R Y The Shoprite Group of Companies

Posted today

Job Description

Purpose of the Job

The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience. This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company’s frontline company support, ensuring customers' requests are actioned with a sense of urgency, care, and understanding. The Customer Services Agent ensures that customer calls and concerns are properly considered, captured on the system, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge. To ensure that we optimise our service delivery to our customers and align with our teams, this role the working hours are a 45-hour work week scheduled according to a planned weekly schedule (any five days from Monday to Sunday (shift work), including public holidays) within legislative requirements.

Job Objectives

Delivering high quality customer service and continually contributing towards a culture of customer service excellence – being passionate about the customer experience

Managing all incoming calls and communicating clearly with our customers, providing support pertaining to questions, resolution of any emerging problems and product / service information with accuracy.

Being proactive to urgent / emergency situations in accordance with product / service guidelines.

Providing timely escalation of requests and updating our customers on the progress of resolution.

Remaining knowledgeable of performance requirements, brands, products, campaigns, and process documentation – being passionate about your own development.

Ensuring all service level goals are understood and achieved.

Taking the necessary steps to drive up customer retention.

Following all set Shoprite standards, policies and procedures and providing input when something is not working as well as it should.

Proactively seeking ways to continuously improve the customer experience.

Taking initiative and assisting teammates in need, where possible (example : with knowledge transfer or language barrier with customer).

Supporting other responsibilities that may be assigned from time to time.

Qualifications

Essential Grade 12 / Matric

Beneficial Degree / Diploma or Courses in Communications or a related field.

Experience

Essential +5 years' experience in a Customer Services environment or similar role.

Knowledge and Skills

Essential Strong proficiency in Microsoft Office 365, including SharePoint Online

Desired Experience in a retail / contact centre environment

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