Branch Customer Service Manager

Branch Customer Service Manager

Hire Resolve's client is seeking a motivated and experienced Branch Customer Service Manager to join their team at their Gauteng branch in the furniture industry. The successful candidate will be responsible for managing the customer service operations for their branch, ensuring a high level of customer satisfaction and efficient communication with clients.

Responsibilities :

• Manage a team of customer service representatives to deliver exceptional service to clients.
• Develop and implement customer service policies and procedures to streamline operations and improve customer satisfaction.
• Resolve customer complaints and inquiries in a timely and professional manner.
• Monitor customer feedback and implement improvements to enhance the overall customer experience.
• Collaborate with internal departments, such as sales and production, to ensure seamless communication and coordination of services.
• Provide training and mentorship to customer service staff to enhance their skills and performance.
• Prepare and analyze reports on customer service metrics to track performance and identify areas for improvement.
• Stay up-to-date on industry trends and best practices to continuously enhance customer service operations.

Requirements :

Contact Hire Resolve for your next career-changing move. Our client is offering a highly competitive salary for this role based on experience. Apply for this role today, contact Ashley Feldtmann at Hire Resolve or on LinkedIn.

You can also visit the Hire Resolve website : hireresolve.us or email us your CV :

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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