AI Bot Developer

AI Bot Developer

Department : Delivery

Employment Type : Full Time

Location : Cape Town

Description

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic AI Bot Developer to join our Team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Join the customer service bot / AI agent development team for contact center environments , working end‑to‑end across the lifecycle : requirements, design, development, unit & integration testing, deployment, and post‑production support . You will build scalable conversational solutions (voice / chat), integrate with CCaaS / CRM systems, and continuously optimize performance, reliability, and customer experience in Spanish.

Key Responsibilities

Discovery & Design

• Translate business requirements into technical designs, intents / entities, dialogue flows, and handoff policies.
• Define non‑functional requirements (latency, resilience, observability, security).

Development

Quality Engineering

Deployment & Operations

Security, Privacy & Compliance

Collaboration & Documentation

Skills Knowledge and Expertise

We need you to contribute :

What extra would be desirable :

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include :

Pension Scheme

Remote / Flexible work

Life insurance

Health insurance

25 days paid holiday a year

LinkedIn Learning

Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.

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