Senior Clerk : Branch Administrator (Tembisa) (Midrand)

AVBOB South AfricaZA

4 days ago

Job description

Job title : Senior Clerk : Branch Administrator (Tembisa) (Midrand)

Job Location : Gauteng,

Deadline : November 21, 2025

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Description

We are searching an individual with excellent administration skills to join our Tembisa Life Office as Senior Clerk : Branch Administrator. You will be responsible for delivery of excellent customer service to our policy holders and to ensure that client requests are is processed efficiently, effectively and accurately within the allotted time.

You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.

Responsibilities Include :

General reception duties to welcome clients

Receive and assist walk-in clients with enquiries in line with the client services policy and procedure and / or refer to the relevant department

Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries

Communicate processes and or delays and system problems to waiting clients

Handling of claims, policy services and premium administrative duties relating to client’s policies

Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums

Prepare cash for daily banking at the finance department

Referral of new business to the relevant consultant

Handle all fraud allegations and complaints

Monthly and weekly statistics report writing

General office duties

Requirements

Grade 12

Knowledge of and experience in Life Assurance industry, preferably in a Client Service / Policy maintenance environment of at least two to three (2 – 3) years

2 – 3 years’ administrative experience

Experience in AVBOB production system will be an advantage

Administrative / Management jobs

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