Operations Support Specialist

Join Our Team as a Temporary Operations Support Specialist!

Are you ready to dive into an exciting contract opportunity with a dynamic team? We're looking for someone who thrives in a fast-paced environment and can help keep operations running smoothly during a crucial time of year!

This is a contract position providing services to one of our US clients. You will be working from home (must have reliable Internet and an adequate computer) during the client’s business hours. Currently, the work hours in South Africa are 17 : 00 – 01 : 00 (on November 4th, the work hours will shift to 18 : 00 – 02 : 00). You will be hired directly by Uboni SA (Pty) Ltd for all payroll / taxes / regulatory requirements and will perform contract work for our US client, who is in the Insurance Industry.

About the Role :

As a key player in our client’s Operations Team, you’ll be at the heart of scheduling Medicare Plan discussions for their current & future customers, ensuring their needs are met efficiently and carefully. You’ll handle crucial tasks like scheduling appointments and managing multiple calendars, all while delivering top-notch service.

What You’ll Do :

• Be the Voice of The Company : Answer transferred calls from both existing and potential clients, providing them with the support they need to schedule appointments.
• Detail-Oriented Work : Follow provided scripts to gather essential appointment details and verify demographic information, including given and surname, birthdate, zip code, and email.
• Calendar Management : Use appointment calendar templates to precisely enter and manage data, ensuring no detail is overlooked.
• Stay Compliant : Understand and adhere to HIPAA rules and regulations to maintain client confidentiality. HIPAA is similar to POPI in protecting personal and health information.

What We Are Looking For :

Why You’ll Love Working With Us :

Ready to Join Our Team?

If you're a passionate and experienced Operations Support Specialist, and are eager to join a fast growing company, we want to hear from you!

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