Overview
Khonology is a digital services company focused on software development, Application Support, data analytics, and engineering.
We are looking to onboard five process engineers on a 6 month contract to work within a highly complex service environment, with ageing technology and highly interconnected and interdependent systems.
Responsibilities
- Document existing and new processes, ensuring transparency, consistency, and traceability across the technology stack.
- Capture and maintain a comprehensive crisis management and incident log, including root cause analysis and remediation workflows, to reduce repeat occurrences and improve response agility.
- Collaborate across the department to accurately document all end-to-end existing and new processes.
- Ensure processes are documented and housed in a central repository.
- Include root cause analysis and remediation workflows to reduce repeat occurrences and improve response agility.
Qualifications
Bachelor's degree in Information Technology, Computer Science, Business Process Management, or related field (Beneficial).5–7 years of experience in IT operations, process governance, or service management.Proven experience in documenting and optimizing complex, cross-functional processes.Experience with incident, problem, and change management within enterprise environments.Familiarity with process-mapping and documentation tools.Advanced analytical and reporting skills, including root cause and trend analysis.Excellent written communication and documentation skills.Job Details
Employment type : Contract
Job function : Information Technology
Industries : IT Services and IT Consulting
Locations : Johannesburg, Gauteng, South Africa; City of Johannesburg, Gauteng, South Africa; Kempton Park, Gauteng, South Africa; Sandton, Gauteng, South Africa; Midrand, Gauteng, South Africa.
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