Information Technology Account Manager

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Potentiam Ltd.Potentiam is a global provider of highly qualified professionals to European SMEs from our offices in Romania, South Africa and India.Potentiam works with clients in finance, energy, leisure, marketing, business services and technology industries, providing technical, professional multilingual highly motivated staff, most of whom have had experience of working for international companies.Potentiam manages our staff's career development and personal development training, all infrastructure, HR and payroll with our clients directly managing day-to-day staff responsibilities and role training and development.Our clientFor 25 years, they pioneered modern ERP, EPM, BI & Analytics, and cloud IT solutions.

Today, they are equity backed by FPE Capital and is recognised as the #1 SAP ERP partner in the UK and EMEA North as well as Platinum CCH Tagetik partner and Gold Microsoft partner.

They offer award-winning Cloud business technology consulting and delivery of : SAP Business ByDesign, Business One & S / 4HANA Cloud ERP and SAP Analytics Cloud Planning, Consolidation and Predictive Analytics; CCH Tagetik Finance Transformation Platform EPM; SAP BusinessObjects & Crystal Reports Server and Microsoft Power BI data transformation and business analytics and Microsoft Cloud IT solutions to growing SME, midmarket and large enterprises.Job purposeThe Digital Account Manager acts as a positive and active team player in the Account Management team, working within the best practice methodologies of delivering IT services from in-house and supplier provided services.The Digital Account Manager will seamlessly work with other team members to develop, grow and nurture positive relationships with designated customer organisations.

The role is required to proactively reach out directly to all assigned customers at a regular cadence to drive new opportunities and help ensure the client experience is an excellent one.The team are tasked with minimising churn, maximising renewals and expanding our footprint within our existing account base, reaffirming their position as a strategic technology partner.Skills & ExperienceA good general understanding of IT to quickly adopt understanding of the client's Line of Business services; Cloud & Managed Services, ERP and Data & Insights.Applicants will require a minimum of 1 year experience working within an IT service management capacity or related IT account management or sales role.Demonstrable experience of achieving monthly / quarterly / annual targets.Logical, methodical, and structured approach.Resilient and able to respond positively to setbacks.Effective time management.Ability to prioritise.Effective communication skills, both presentational and 1 : 1.Seniority levelAssociateEmployment typeFull-timeJob functionBusiness Development, Consulting, and Project ManagementIndustriesIT Services and IT Consulting

J Ljbffr