IT System Support Engineer

Location : Remote (Must be willing to work EST Time zone)

Type : Full-time

About Us :

A dynamic American-based Managed Service Provider (MSP) committed to delivering high-quality IT support and solutions to our clients. We pride ourselves on efficiency, responsiveness, and exceptional customer service.

Position Overview :

We are seeking an IT System Support Engineer with experience in ConnectWise RMM, Datto, and MSP environments . You’ll be the first line of support, handling tickets via calls and emails with speed and precision. If you're a proactive problem-solver with strong technical skills, we want to hear from you!

Key Responsibilities :

• Provide Level 1 technical support to clients, troubleshooting IT issues with speed and accuracy.
• Manage tickets effectively via ConnectWise RMM and other ticketing systems.
• Perform backup monitoring, basic networking, and hardware / software troubleshooting.
• Respond promptly to support requests received through phone and email.
• Document all support activities and resolutions.
• Collaborate with senior engineers for escalations when necessary.

Required Skills & Qualifications :

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