TLC National Field Service Manager - Delmas

Overview

The Local Choice (TLC) requires a National Field Service Manager. The purpose of the role is to develop and implement TLC field service operational plans while ensuring the retention of identified franchise businesses. Foster strong relationships with the franchise team, suppliers and implement strategies effectively within the franchise. Oversee field service advisor team to ensure implementation across their stores and departments.

Responsibilities

Field Service Management :

• Establish and oversee TLC Field Service systems and performance indicators, for the optimum operation of the department.
• Develop and monitor department procedures and processes in order to address field service offering and any related risks.
• Manage route planning for field service advisers in order to ensure that operational requirements for all franchise geographical areas are met.
• Identify potential field service and operational risks and develop corrective action plans in order to minimize risk to the company.
• Effectively manage field service issues, stock management and merchandising requirements for all franchisees.
• Maintain accurate database on all debtors and ensure plans are executed at store level by the field service advisors.
• To execute and manage the operational strategic decisions of TLC into the franchise.
• Evaluate the field service advisors on a regular basis to ensure best outcomes are always met and provide guidance or assistance where needed.
• To report back to management on any findings within the team.
• Drive store compliance and ensure operational standards and procedures are adhered to by franchisee.
• Recommend improvements and implement new processes and programs where necessary.
• Collaborate with Senior Management to formulate Standard Operating Procedures and ensure that the team adheres to these.
• Identify opportunities for the franchisees to grow their business and to allow success within the organization.
• Implement and measure new company strategies.

Project Management :

Stakeholder Relationship & Communication :

Team Management :

Reporting :

Qualifications & Competencies

Essential :

Advantageous :

Competencies

Special conditions of employment

Remuneration and benefits

Note : ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN’T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

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