Desktop Support Engineer

Overview

We are looking for a dedicated and detail-oriented Desktop Support Engineer to provide desk-side or remote end-user support and service request support. Support will require in-depth knowledge of PC and Apple hardware, desktop operating systems options and settings, and network functionality. In addition, intermediate knowledge of end-user applications is also required.

Responsibilities

• Maintenance of staff computers, printers, and general user support
• Monitor problem ticket work queues and interact with management to provide progress updates and closure notification
• Standard PC / printer break-fix tasks
• Some break-fix tasks related to application-specific requests (i.e. installing in-house developed and vendor-specific software, resetting passwords, etc)
• Monitors and evaluates new network and client desktop products; makes recommendations accordingly.
• Answer help desk calls as needed, provide user support remotely as needed, and escalate service tickets to higher-tier technicians when appropriate
• Provide application-level support for standard Microsoft applications as well as application tools deployed on desktops and laptops
• First line Support of various in-house developed applications
• Re-installation of PCs, up to and including OS-level installs, application installs, execution of local scripts, and physical deployment of hardware
• Supports and follows through of all requests that cannot be resolved remotely; in some cases requires site visit by a party / vendor

Your expertise

Qualifications required

Competencies required

Other information applicable to the opportunity

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