Desktop Support Technician

Overview

Job Description

Hello Future IT Support Technician

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Responsibilities

• Perform onsite hardware, software, and peripheral updates and repairs in the organisation.
• Troubleshoot Windows 10 and Windows 11 operating systems.
• Provide skillful troubleshooting of Microsoft applications (e.g., Office 365, Intune).
• Deliver hardware and software support on bank-related systems.
• Provide proficiency in Video and Audio-conferencing systems, including pre-meeting checks and regular health checks on Video Conferencing systems.
• Drive business profitability through IT solutions and manage costs via hardware / software performance and recoveries by the team.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customer expectations by resolving queries quickly and effectively within agreed SLAs and OLAs.
• Cultivate and manage objective working relationships with stakeholders (end-users, SMEs, project managers, senior staff) by contributing to business requirements.
• Respond to IT Team Desktop user queries and problems in a timely and effective manner, including logging problems and coordinating rapid responses.
• Ensure on-site hardware, software and peripheral updates and repairs, system and data protection is enabled, and new system installations on standard PCs, laptops, printers and mobile devices.
• Manage IT service desk and incidents to provide efficient desktop support, aligned to SLAs and standards.
• Minimise system downtime through proactive monitoring and planning.
• Trend and minimise recurring problems; maintain relevant systems to ensure data integrity and functionality (e.g., ensure antivirus is installed on all PCs, patches are up to date, PC names are current, server connections are accurate).
• Provide efficient administration through careful and timely planning, reporting and updating of all related information during IT support of hardware and software applications.
• Balance desktop tasks with changing business priorities and develop new approaches as needed.
• Support the implementation of desktop projects or change programmes as required by the business.
• Manage personal development to increase competencies; support peers and colleagues across IT functions through knowledge sharing during desktop support.

Qualifications / What we can match you with

Are you interested to take the step?

We look forward to engaging with you further. Apply now.

Job Details

Take note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below.

19 / 10 / 25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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