Premium Property Management and Automations Virtual Assistant - 15833

Premium Property Management and Automations Virtual Assistant

Position : Premium Property Management and Automations Virtual Assistant (Part‑Time) – (AirBnB, Booking.com, Guesty)

Working Hours : Mondays to Fridays; 5 pm to 9 pm AEDT (2 pm to 6 pm MNL Time or 8 am to 12 pm SAST) – 20 hours weekly

Salary Range : USD 600 per month (part‑time only)

The company is a boutique winery and luxury holiday home located in a scenic town in Australia. We host discerning guests from around the world and take pride in seamless hospitality, beautifully presented accommodation, and a strong brand presence.

We’re looking for an experienced, tech‑savvy Virtual Assistant to manage our holiday home bookings and guest experience while helping to grow our marketing presence. The ideal candidate will bring extensive experience managing premium short‑term rentals, a knack for automating communications and streamlining systems, and bonus points for marketing skills (email, content creation, Meta ads) to support our growth.

Key Responsibilities

• Holiday Home & Booking Management – Oversee and optimise listings on Airbnb, Booking.com, and Guesty.
• Keep calendars, pricing, and availability fully accurate and consistent across channels.
• Proactively improve workflows – automate routine messages, guest check‑in instructions, and review requests where possible.
• Manage security deposits, damage claims, and guest issue resolution with professionalism and empathy.
• Guest Communication – Respond promptly and warmly to guest enquiries via Airbnb, Booking.com, WhatsApp, and email.
• Send booking confirmations, arrival instructions, and other key communications in a timely, branded way.
• Flag and accelerate urgent guest issues quickly.
• Administrative Support – Maintain an organised booking tracker with guest details, special requests, and financials.
• Assist with general admin tasks (vendor follow‑ups, scheduling, research).
• Marketing & Growth Support – Create and schedule email newsletters using Mailchimp; build and maintain simple automations to improve efficiency (e.g., Zapier integrations); assist with social content creation (Canva, short‑form video editing); help run or coordinate Meta ads (Facebook / Instagram) to drive direct bookings.

Requirements

Why Work With Us

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