Job title : Head, Insurance Automation
Job Location : Gauteng, Johannesburg
Deadline : November 27, 2025
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Job Description
To lead the strategic roadmap for intelligent automation initiatives, including the implementation of Robotic Process Automation (RPA) programmes and the application of artificial intelligence (AI) technologies to automate and improve operational business processes. To drive business enablement practices, processes and systems to enable customer value add through effective and efficient service delivery, maximising service revenue and optimising operating profit.Qualifications
Type of Qualification : First DegreeField of Study : Information TechnologyExperience RequiredIntelligent AutomationOperations5-7 yearsExperience in Automation (BPM, RPA, Machine Learning, and Artificial Intelligence), Operational Excellence approaches and methods (Lean agile delivery, DevOps, Lean thinking, Process excellence, System & Management Thinking). Deep Understanding of automation and emerging technology solutions i.e. BPM, Robotics Process Automation, Cognitive automation and Data / process integration . Experience deploying best practices for Process Excellence, RPA and Automation within a mid - large organisation5-7 yearsStrong presence and leadership skills; Ability to communicate effectively across organizational levels and with various audiences; Strong ability to influence and lead diverse groups to achieve desired results; Ability to work independently, set and manage plans, achieve results; Highly organized and able to effectively multi-task and plan / manage deliverables; Demonstrated ability to drive action and sustain momentum to achieve resultsAdditional Information
Behavioural Competencies :Articulating InformationConvincing PeopleDeveloping StrategiesEmbracing ChangeExamining InformationExploring PossibilitiesGenerating IdeasInterpreting DataMaking DecisionsMeeting TimescalesProviding InsightsSeizing OpportunitiesTechnical Competencies :Automation Enablement
AutomationBusiness Process ImprovementChange Control and Management (IT)Emerging Technology MonitoringIT Strategy & PlanningBanking jobs