Loss Adjusting Manager

Lead as a Loss Adjusting Manager Sandton or Cape Town

A leading insurer is looking for an experienced Loss Adjusting Manager to lead a high-performing team in their claims and risk division. This is an excellent opportunity for a strategic leader with a strong background in construction or loss adjusting to drive operational excellence, manage vendor relationships, and ensure compliance.

Role Overview

The Loss Adjusting Manager will oversee contractor audits, over-mandate claim authorisations, valuations at risk, fraud detection, complaints handling, and contractor rate negotiations. The role ensures operational efficiency, technical quality, and regulatory compliance.

Key Responsibilities

Lead and mentor a team of loss adjusters (desktop, field, project)

Support claims, underwriting, and complaints teams with technical input

Detect and manage fraud risks in collaboration with Group Forensics

Onboard and monitor service providers; manage vendor relations

Resolve escalated client complaints and support Ombudsman matters

Drive continuous improvement and support transformation initiatives

Ensure process efficiency, compliance, and business continuity

Minimum Requirements

Qualifications :

Advanced Diploma or Degree in Construction or related field

Relevant building / construction certifications

Experience :

5+ years managing a team of loss adjusters

5+ years in building assessment or construction roles

5+ years in short-term insurance

Membership in professional bodies (SAIA, PIRB, IOPSA, etc.)

Knowledge & Skills :

Claims assessment, fraud detection, and risk management

Vendor and performance management

Insurance policy interpretation and compliance

Strategic planning, budgeting, change management

Strong leadership, decision-making, and communication skills