Head of Product Management - (PERMANENT)

Key Responsibilities :

Strategy and Vision

• Define and execute the overall product strategy and long-term vision in alignment with business goals.
• Lead the development and ongoing refinement of product roadmaps.
• Identify and analyse new product ideas and support evaluation of new product lines.
• Contribute to product portfolio planning through detailed analysis and strategic input.
• Create buy-in for the product vision across departments and leadership.

Team Leadership

• Mentor, guide, and lead product management teams in best practices for product development and execution.
• The ability to lead and motivate cross- functional teams, align stakeholders, and effectively communicate technical concepts to diverse audiences.

Market and User Research

• Conduct thorough market and competitive analysis to identify trends, opportunities, and unmet user needs.
• Stay informed of emerging payments trends, including alternative payments and industry shifts.
• Represent the voice of the customer throughout the product lifecycle.

Product Development and Requirements Management

• Translate customer needs and business objectives into clear product requirements. Collaborate with cross-functional teams to develop a comprehensive set of requirements. Ensure effective communication of product requirements to all stakeholders.
• Manage requirement changes during development to minimise disruption. Balance feature requirements with cost implications to maximise product value.

Product Lifecycle Management

• Manage the entire product lifecycle, from ideation to launch and eventual discontinuance.
• Plan and coordinate commercial product launches in collaboration with sales and marketing.
• Conduct ongoing reviews of product performance and recommend repositioning or discontinuation as needed.
• Maintain and evolve product documentation, including specifications, roadmaps and reports.

Cross-functional Collaboration and Project Support

• Work closely with development, operations, sales, compliance, and support teams. Provide guidance and product expertise during project planning and execution.
• Ensure alignment of business processes across functional areas for successful product rollout.
• Collaborate with international OEMs, including Ingenico and Newland, on technical and commercial matters.

Testing and Quality Assurance

• Oversee functional, usability, and beta testing for all products.
• Ensure that all product launches meet internal quality standards and external compliance requirements.

Execution at All Organisational Levels

• Deliver value at a tactical level through effective day-to-day product management. Drive medium-term outcomes through operational planning and coordination.
• Contribute to long-term strategic goals through product innovation and lifecycle governance.

Key Skills and Competencies :

• Strategic thinker with a customer-focused mindset.
• Skilled communicator with influence and negotiation abilities.
• Detail-oriented and results-driven.
• Strong project and time management skills.
• Resilient, adaptable and able to thrive in a fast-paced environment.
• Strong leadership and team collaboration capabilities.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple stakeholders and cross-functional teams.

Qualifications and Experience :

• Bachelor’s degree in Business, Computer Science, Information Systems or related field.
• Postgraduate qualification or certification in Product Management, Agile or Business Analysis will be highly advantageous.
• At least 8 years of experience in senior product, strategy, or innovation roles, ideally within fintech, payments or technology, with a proven track record in delivering impactful, market-ready solutions.
• At least 5 years of leadership experience ideally within fintech, payments or technology.
• In-depth knowledge of the payments industry. Including acquiring transaction processing for both card-present and card-not-present environments. (mandatory)
• Demonstrated success in creating commercially viable client solutions that deliver measurable value and business growth.
• Skilled in product lifecycle management, go-to-market execution, and managing financial performance (value creation, cost optimisation, ROE improvement).
• Strong networking and relationship building ability.
• Think beyond the requirement and solution for today and the future.
• Familiarity with Agile methodologies and tools (e.g., Scrum, Kanban, JIRA).

Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.