Snr Technical Consultant

Potentiam is a global provider of highly qualified professionals to European SMEs, with offices in Romania, South Africa and India.

We support clients acrossfinance, energy, leisure, marketing, business services and technology, providing technical, professional, and multilingual staff – many of whom have experience working for international companies.At Potentiam, we managecareer development, training, infrastructure, HR and payroll, while our clients directly manage the day-to-day responsibilities and role-specific training of their teams.

About Our Client

They are an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over staff.

With IT Support Offices in central London and regional field-based IT Support, well placed to meet customers' needs for a quick response. They provide a range of hosted and deployed services for customers small and large.

Their hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring.

They provide a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.

Role

You'll work closely with IT and business leaders, both onsite and remotely, to gain a deep understanding of their core operations – ensuring our IT strategies and solutions are fully aligned with their business goals.

This is your chance to directly influence how technology empowers our clients.

Key Responsibilities

• Project work, design and implementation of IT solutions with a focus on understanding and meeting business needs
• Proactive IT management of clients, identifying improvements and maintaining security to the Cyber Essentials standard
• Technical Support – Service Desk Escalation, working with, mentoring and training more junior members of staff
• Proactive Engineering – Engage with customers to understand their requirements and provide pre-emptive technical solutions to meet business needs
• Mitigating risks to customer technical estates and ensuring their infrastructure is well maintained and appropriate to company needs
• Project Engineering – Implementing technical solutions such as Windows Virtual Desktop, Zero Touch deployment, Azure AD, Office, MFA, and associated security services
• IT Management – when assigned, provide strategic management and leadership for the customer, ensuring that this delivers on the clients technical and business objectives
• 3rd line support escalation – whether working on the service desk or supporting customer onsite
• Taking ownership and drive forward any assigned support tickets escalated from the service desk KPIs for Senior Technical consultants

Skills & Experience

Additional Information

If you want to be part of a collaborative, forward-thinking team where your technical expertise and consultative approach will directly impact client success, opportunities to work on diverse projects, expand your skill set, and grow into a recognised expert in the industry, we'd love to hear from you.

Apply

Apply today DISCLAIMER The personal information you provide in connection with the submission of your job application or otherwise as part of a recruitment process is used and stored for use only in the execution of a recruitment process and in connection with a possible recruitment. Our contact person for questions regarding processing of personal data in connection with HR activities is Chantal Endemann, who can be contacted on email at The disclosure of your personal information to any third parties is in accordance with written agreements with the parties concerned that comply with the applicable rules, including confidentiality requirements and deletion of information after the recruitment process ends as per our data storage policy.

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