Community Manager

Overview

Position Summary

We are seeking a sensational full-time Community Manager to join our team. The Community Manager is fully accountable for all property operations and is expected to effectively manage and coordinate persons, activities, and available resources to accomplish property objectives as set forth by the Regional Manager. These objectives include maximizing occupancy levels and property values.

Responsibilities

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• In conjunction with the regional manager, assist in formulation of budgets for each upcoming calendar year. Stay within the established budget guidelines throughout the year.
• Ensure that all rents are collected when due, and posted in a timely manner. Make sure that all bank deposits are made immediately and deposits reported to the corporate office on a daily basis.
• Perform evictions, utility cut-offs and landlord liens as required on delinquent rents.
• Provide constant vendor / contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. Manager is responsible for approving and submitting all invoices to corporate office for payment in accordance with the company purchasing policies.
• Train, motivate, supervise, and hire and terminate (in conjunction with Regional Manager / Upper Management) all on-site staff in order to achieve operational goals of assigned property. This includes new employee indoctrination, annual performance reviews, review and approval of timesheets via paylocity, instructing and advising on-site staff of employee procedures and guidelines.
• Conduct ongoing training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.
• Ensure that lease files are complete and that completion of leases is being executed properly.
• Responsible for office opening on schedule, condition of office and model apartments.
• Attend scheduled corporate management meetings, usually held semi-annually at the VFTN.
• Maintain records on all aspects of management activity on a daily, weekly and monthly basis. Submit required reports to corporate office on a regular basis.
• Maintain positive customer service attitude.
• Make periodic inspections with residents of move-in / move-outs.
• Review all notices to vacate to determine the cause of the move-out.
• Initiate and implement policies / procedures to maintain resident communications; e.g., complaints, service requests, etc.
• Physically walk and inspect property on a regular basis; Verify condition of vacant apartments. Update the board indicating vacancy status on a regular basis. Coordinate with maintenance and makeready staff to ensure timely recondition of apartments after move-out.
• Monitor and schedule all maintenance activities.
• Conduct market surveys monthly and provide trend report information. Shops competition and is aware of neighborhood market conditions.
• Welcome and show property to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
• Maintain awareness of market / industry conditions and trends via trade publications, professional organizations, etc.
• Report all liability and property incidents to the corporate office immediately. Ensure that all workers' compensation claims are reported and proper paperwork is completed.
• Manager completes any pertinent safety checklists with maintenance staff.
• Performs any additional duties or tasks as assigned by the Regional Manager.

Requirements

Education

High School Diploma or Equivalent (College Degree or Coursework Desirable)

Specialized Skills & Knowledge

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