Customer Support Consultant (POS24302)

Emporium Human CapitalSomerset West, South Africa

30+ days ago

Job description

Somerset West

R 20 000 to R 25 000 per month (negotiable depending on your experience)

Requirements :

Training / Educator or Consulting experience
Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
Excel proficiency intermediate
Customer service / support experience will be advantageous
Previous experience in the Property / Rental sector will be an advantage

Responsibilities :

Creating and managing training plans with customers

Reporting on training progress of all customers that is in training

Work directly with client to effectively coordinate each training project to completion.

Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.

Provide system training to customers

Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system

Assist with preparing data and uploading on to the system for new customers

Closing Date : 31 October 2024

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Support Consultant • Somerset West, South Africa

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