Assistant Manager - Operations - UKH - South Africa

Assistant Manager - Operations - UKH - South Africa

• Full-time

WNS Global Services Inc. (NYSE : WNS) is a global Business Process Management (BPM) leader. WNS offers business value to over 400 global clients by combining operational excellence with deep domain expertise across key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel, and Utilities. The group’s over 41,000 professionals serve across 60 delivery centers in 16 countries, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK, and US.

WNS South Africa has been operating since 2003 and has established itself as an industry leader in Business Process Outsourcing (BPO) in South Africa, with expanding operations into Africa. We are a strategic partner for delivering a full range of processes from basic to complex, across eight delivery centers in South Africa, employing over 4,000 people.

We are committed to providing our employees with role clarity, coaching, mentoring, professional development, and structured career paths through our five people promises, while prioritizing employee experience. Join us to experience a culture of high performance, engagement, celebration, and contribute to society through our WNS Cares Foundation, supporting meaningful community initiatives.

Role Overview : We seek professional, high-performing individuals with strong leadership and problem-solving skills to lead a team of Senior Associates. The goal is to foster a customer-centric, high-performance culture through effective management of people, metrics, and projects, aimed at generating and retaining business and revenue via continuous improvement.

Key Responsibilities :

Minimum Qualifications & Experience :

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