Previous retail sales experience, preferably in furniture or home decor.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proven track record of achieving sales targets and providing excellent customer service.
Basic math skills for processing sales transactions.
Flexible schedule, including availability to work weekends and holidays.
SKILLS :
Sales techniques
Customer service
Product knowledge
Communication
Interpersonal skills
Problem-solving
Inventory management
Point of Sale (POS) systems
Time management
Negotiation
DUTIES & RESPONSIBILITIES :
Direct Sale of office Furniture :
Reply to all Quotes (emails, websites, calls & WhatsApp)
Answering phone calls
Reception of clients with a welcoming smile
Obtain a Brief of customer requirements - Space Planning
Offer cost effective / alternate solutions
Monitor product line gross margin / mark-up
Generate Quote, Follow-up on receipt of quote, Acceptance of signed quote
Complete Customer Detail Form
Verify Performa Invoice
Complete customer details
Generate Pick List, Check & sign Pick List
Handle Takealot orders & Takealot Portal queries and returns :
Manage Takealot Portal
Process orders & returns
Prepare Orders (Check component completeness)
Packaging & labelling boxes
Packaging materials
Processing of Bills :
Correct complete Product details description per line item, correct stock code with category, correct pricing, correct unit pricing with discounts
Request a quote / sales order from supplier
PO to correspond with Customer Proforma
Confirm estimated delivery date, arrange & schedule delivery date with client, call client to advise of scheduled delivery, obtain a Brief & Post Delivery Form from installation team
Receive stock, confirm product as per QB PO & Supplier Quote
Sign & date Supplier Invoice
Follow-up with client - 7 days post delivery
Encourage client on submitting a Google Review or Rate our Service
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