2nd Line IT Service Desk

Global Recruiter | Business Developer | Management

Our UK-based client is an innovative technology solutions provider specialising in IoT, voice & data, cyber security, IT, cloud, and mobile services. They pride themselves on their responsive support, deep technical expertise, and people-first approach.

Due to continued growth, they’re looking for an experienced 2nd Line IT Service Desk Engineer to join their team and help deliver exceptional technical support to UK clients remotely.

This is a remote position open to those living anywhere in South Africa.

Duties & Responsibilities

• Provide 2nd line remote technical support to a wide range of business clients.
• Diagnose, troubleshoot, and resolve software, hardware, and network issues efficiently.
• Administer, configure, and maintain Microsoft 365 environments, including :
• Exchange : Message Trace and Archiving Emails
• SharePoint : Setup, configuration, and permissions management
• Intune : App Deployment and Defender Policies configuration
• Support and manage Windows desktop and server environments .
• Perform Active Directory administration (user creation, group policies, permissions).
• Manage patching, endpoint protection, and device security through Intune.
• Build and deploy new systems, devices, and software applications.
• Document all support activities in the service desk system with accuracy and clarity.
• Collaborate with 1st line engineers and elevate issues as needed.
• Maintain SLA targets for response and resolution times.
• Deliver excellent customer, ensuring clear communication and professionalism.

Skills, Experience & Requirements

Desirable Qualifications (Not Essential)

Load Shedding

Applicants must be able to ensure they can maintain internet and power during office hours.

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