German Speaking Customer Service & Sales Representative

Black Pen RecruitmentWorkFromHome, Limpopo, South Africa

2 days ago

Job description

Limpopo, South Africa

Job Openings German Speaking Customer Service & Sales Representative

About the job German Speaking Customer Service & Sales Representative

Our client is an outsourced customer services partner to global B2B and B2C brands, providing multilingual omnichannel contact centre solutions, 24 / 7.

Job Type : Full time / Permanent

Workplace : Fully Remote

Requirements

Located in South Africa
Permanent residence permit / South African ID holders
Flexibility to work shifts
Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
Fully paid product and systems training provided.
Willingness and ability to work on a 24 / 7 rotational shift basis (8.5-hour shifts, including a 30-minute lunch break and two 15-minute breaks, with 7.5 hours of productive work per day).

Responsibilities

Work for a prestigious airline brand on various work streams

Assistance to passengers with pre & post-flight departure travel-related queries in the customer relations department in German & English languages

Work on airline reservations systems & handling voice calls in German may include some written correspondence.

Daily interactions with international passengers with queries and compliments

Required to meet specific key performance indicators and meet expected client service levels.

Demanding and time-sensitive call center environment

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Sales Representative • WorkFromHome, Limpopo, South Africa

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