Customer Success Manager - Midrand

Overview

Powerfleet (Nasdaq : AIOT; JSE : PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data, irrespective of source, and delivers actionable insights to help companies save lives, time, and money. Powerfleet’s ethos transcends our data ecosystem and commitment to innovation; our people-centric approach empowers our customers to realize impactful and sustained business improvement. We serve over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations in every major continent.

Position Overview

The Customer Success Manager plays a pivotal role in ensuring Powerfleet’s customers achieve their desired outcomes with our solutions. You will act as a strategic advisor, guiding customers through onboarding, driving adoption, and fostering long-term partnerships. By proactively identifying opportunities and mitigating risks, you will maximize customer satisfaction, retention, and revenue growth.

This position is ideal for a customer-centric professional who thrives in a collaborative, fast-paced environment and is passionate about leveraging technology to drive business success.

Responsibilities

Customer Onboarding & Implementation

• Work in partnership with the Implementation team to ensure that new customers adopt Powerfleet’s solutions seamlessly.
• Build a clear understanding of the customer landscape and stakeholders, establishing and nurturing relationships to set the foundation for a successful, long-term partnership.
• Establish an account plan with clear objectives, actions and success metrics, aligning Powerfleet’s capabilities with the customer’s business goals.
• Track and manage the ongoing execution of key actions as identified in the Account Plan.

Relationship Management & Customer Advocacy

Proactive Engagement & Value Delivery

Collaboration & Cross-Functional Partnership

Retention & Expansion

Reporting & Insights

Qualifications

Required Skills & Experience

Additional Skills

Preferred Skills

Education

Key Performance Indicators

Powerfleet is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace that reflects the rich diversity of South Africa. We are committed to the principles of the Employment Equity Act and Broad-Based Black Economic Empowerment (BBBEE) and actively seek to empower suitably qualified candidates from designated groups. We believe that inclusion and diversity are key to innovation, growth, and shared success.

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