Remote Sales Manager / Head of Sales / B2C

Neat N TidySouth Africa

2 days ago

Job type

Remote

Job description

Remote Sales Manager / Head of Sales / B2C

Responsibilities include setting clear daily, weekly, and monthly goals with KPIs (conversion rates, call-to-booking ratios, revenue targets) and running structured training programs, roleplays, and biweekly 1 : 1s. This role provides coaching using CRM data, call reviews, and live feedback, and recognizes high performers while building action plans for underperformance.

Drive Sales Strategy & Process Optimization

Refine and adapt sales scripts based on data and market feedback.
Build best practices for engaging new inquiries and follow-ups.
Partner with Operations to ensure smooth booking and eliminate bottlenecks.
Implement structured follow-up processes to maximize conversions.

Analyze & Report Performance

Track daily sales metrics (calls made, conversion rates, revenue, follow-up success).

Deliver weekly / monthly reports with insights and trends to senior leadership.

Set data-driven sales targets and create actionable plans to hit them.

Conduct regular call reviews and feedback sessions.

Assist with high-value or complex sales calls.

Build an objection-handling playbook and roleplay responses with the team.

Foster peer-to-peer mentoring and knowledge sharing.

Work with Operations for seamless scheduling and customer handoffs.

Provide Marketing with lead quality insights and campaign feedback.

Partner with Customer Success to increase recurring bookings and reduce churn.

Standardize workflows, scripts, and templates for consistency.

Leverage CRM and automation tools (BookingKoala, Google Sheets, etc.).

Build scalable training and sales systems to support company growth.

Focus on Recurring Revenue & Growth

Track and grow recurring bookings (weekly, biweekly, monthly).

Maintain dashboards for recurring revenue performance and sales attribution.

Coach reps on upgrading one-time cleans to recurring contracts.

Incentivize recurring closes and celebrate team wins.

Collaborate on win-back campaigns and reduce early churn.

What We’re Looking For

3+ years of sales leadership experience (call center, inside sales, or service-based sales preferred).

Proven track record of hitting or exceeding revenue goals.

Strong coaching, training, and people development skills.

Data-driven decision maker who thrives on KPIs and accountability.

Excellent communication skills and ability to collaborate cross-functionally.

Comfortable working in a fast-paced, high-volume environment.

Starting Hourly Rate : $6-$9 USD per hour based on experience + profit based bonuses

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Sales and Business Development

Industry : Household Services

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Head Of Sales • South Africa

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