Customer Support Specialist – Commercial Property Platform

Job Overview :

Join a cutting-edge UK-based platform revolutionising the commercial property rental market — think Airbnb, but for office spaces, studios, retail pop-ups, and more. As a Customer Support Specialist , you’ll play a critical role in ensuring seamless experiences for both hosts and renters by handling inquiries, resolving platform issues, and offering technical support when needed.

This fully remote role is ideal for a solution-oriented professional with a strong technical support background and a passion for helping users navigate digital platforms with ease.

Key Responsibilities :

• Provide responsive, friendly, and technically informed support via email, chat, and occasional phone calls.
• Troubleshoot complex platform-related issues, such as booking errors, calendar sync problems, or payment processing faults.
• Support both commercial property hosts and business renters with account management, listing updates, and system navigation.
• Work cross-functionally with product, operations, and technical teams to escalate and resolve bugs or platform limitations.
• Document recurring issues and contribute to FAQs, help articles, and internal troubleshooting guides.
• Maintain accurate CRM records and prioritise support tickets to meet response time SLAs.
• Uphold the company’s customer-first approach in every interaction, ensuring satisfaction and loyalty.

Qualifications and Experience :

#J-18808-Ljbffr