GENERAL STORE MANAGER

Purpose of the Role

The General Store Manager is responsible for overall leadership, operational efficiency, profitability, customer service, asset management, and compliance of the equipment hire store. The role ensures that the store meets sales targets, maintains high equipment availability, delivers excellent service, and operates according to company standards, policies, and labour & safety legislation. The store has multiple sales counters in different locations.

Key Responsibilities

• Operational Management : Oversee daily operations, manage equipment hire processes (bookings, contracts, collections, deliveries, returns, off-hires), ensure proper utilisation of rental system / POS and accurate documentation, maintain store presentation and safety compliance, meet equipment turnaround times, monitor fuel usage, consumables, and workshop supplies.
• People Management : Lead and supervise all store staff, handle recruitment, onboarding, workforce planning, conduct performance reviews, coaching, skills development, manage discipline in line with LRA and HR policies, drive customer‑focused teamwork and safety culture.
• Customer Service : Maintain high customer satisfaction, resolve queries and complaints, build relationships with contractors and key accounts, monitor feedback and implement improvements.
• Sales & Business Development : Achieve monthly revenue, utilisation and profitability targets, identify sales opportunities, upsell / cross‑sell, monitor local market trends and competitor activity.
• Financial & Admin Control : Manage daily cash‑ups, banking, financial controls, approve discounts and refunds, oversee branch expenses, contribute to budgeting, complete hire contracts and invoices, conduct stock counts and prevent inventory loss.
• Asset & Fleet Management : Ensure all hire equipment is operational, clean, serviced and safe, implement maintenance plans, oversee fleet and load safety, manage off‑hire inspections and repair processes.
• Compliance, Safety & Security : Enforce OHS Act, SHEQ policies, safety standards, correct use of PPE, maintain secure environments, conduct incident investigations and report irregularities.

Qualifications

Experience

Skills & Competencies

Key Performance Indicators (KPIs)

Behavioural Attributes

Desired Skills

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