Head, Fraud Controls & Fraud Regulatory Compliance, Fraud Solutions

Head, Fraud Controls & Fraud Regulatory Compliance, Fraud Solutions – Absa Group

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The Head of Fraud Controls & Fraud Regulatory Compliance, Fraud Solutions is accountable for providing leadership, strategic direction, coordination and oversight in ensuring that Fraud Solutions functions adhere to internal Absa Group risk policies, Enterprise Risk Management, Process Management frameworks, Fraud Risk Management Standards and regulatory & industry compliance. As an independent first line of defense, the role ensures effective controls across people, processes and systems, mitigates operational risks, prevents regulatory fines and reputational risks, and maintains compliance to industry associations through high‑quality fraud management processes. The role also owns quality assurance frameworks, process assessments, audit and management assurance outcomes, and is the primary point of contact for risk functions across the group while shaping and influencing fraud risk policies and standards.

Job Description

• Understand and stay up to date on all relevant Group Enterprise Risk Management (ERM), compliance, legislative and regulatory requirements and lead implementation across Fraud Solutions functions.
• Work collaboratively with Group Fraud and Operational Risks to influence the development of Fraud Risk policies and standards.
• Oversee the planning and implementation of risk assurance and compliance reviews and audit activities aligned to Absa assurance plans.
• Lead the development and implementation of Fraud Solutions Business Assurance, Quality Assurance and testing frameworks and standards.
• Provide oversight of Business Assurance assessments, testing operational effectiveness of critical processes and targeted Management Control Assessments, and advise on remedial actions.
• Deliver initiatives that optimise capabilities and the function’s performance.
• Sustain business continuity by continuously assessing process adherence to standards and risk controls.
• Partner with functional heads to develop risk and control registers and dashboards to monitor risks, maintaining detailed risk registers with mitigation plans.
• Guide the delivery and continuous improvement of quality assurance and testing processes and reports, including investigations and reports on high‑risk exposure areas.
• Drive the delivery of compliance activities such as compliance training, outside business affiliations, and Data Privacy investigations, including POPIA and BCM input on Disaster Recovery Plans.
• Deliver financial reconciliations, loss reporting, and ensure fraud losses operate within defined Risk Appetite parameters.
• Develop and manage budgets and drive cost efficiencies to optimize business and financial performance.
• Manage internal stakeholder engagements related to risk and control management and adherence, including clusters, products and functional heads.
• Act as the voice of reason and independence, challenging processes and governance to sustain a positive risk culture and landscape.

Education

Bachelor’s Degrees and Advanced Diplomas : Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.

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