Duties and Responsibilities
- Warmly welcome patients and visitors to the practice
- Answer incoming calls and respond to general enquiries professionally
- Schedule, confirm, and manage patient appointments
- Verify medical aid / insurance details and handle pre-authorizations
- Collect co-payments and process billing at reception
- Keep the reception area clean, calm, and organized
- Coordinate specialist referrals, lab tests, and diagnostic bookings
- Follow up on test results and assist with continuity of care
- Maintain accurate and up-to-date electronic patient records
- Assist with managing doctor schedules and appointment flow
- Liaise with medical professionals and service providers as needed
- Support the admin team with invoicing, coding, and documentation
Qualification and Requirements
MatricAt least 2 years\' experience in a similar medical receptionist position will be advantageous.Experience and knowledge of medical terminology will be advantageousExperience with basic medical billing (in-rooms) is essentialComputer literateExperience with medical software (GoodX) will be advantageousAfrikaans and EnglishSkills and attributes
Strong interpersonal skillsProfessional communication skillsAbility to work under pressureAbility to work independently as well as within a teamAttention to detailOrganizedAbility to multitaskDependable & reliableWell-presented and professionalWorking hours
Monday to Friday, 08h00 - 17h00Alternating Saturday morningsOver time as needed for emergency situationsStart Date
ASAP
Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.
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