Lodge General Manager

Duties :

Effectively lead the on-the-ground operational team in alignment with groups core values and company policies.

Maintain strong communication with the team and across all levels of management to ensure cohesive operations.

Deliver and maintain high standards to ensure each guest has a memorable stay.

Oversee security, health, and safety, adhering to all company procedures and SOPs.

Implement and control budgetary systems in conjunction with the head office management team.

Proactively plan for smooth lodge operations, coordinating with support departments.

Ensure the lodge and back-of-house operations maintain constant high standards and run effectively.

Demonstrate the ability to handle challenges and resolve issues promptly in a remote and dynamic environment.

Requirements : Matric

Degree / National Diploma or Certificate in Hotel Management (ESSENTIAL)

Minimum of 5 years working experience at a 5

• lodge / hotel

Previous experience in management role essential

Clear understanding of lodge operations

Must be computer literate

Professional and well-groomed with excellent all round communication skills

Strong admin skills

Strong Operations skills

Excellent attention to detail

Time management skills

Financial skills

Team player with high regard for efficiency and service excellence to guests

Must have a high level of working knowledge i.r.t Guest Relations, Food and Beverage, Housekeeping and Front Office

Experienced on platforms such as Guest Revu and Trip Advisor

Must have good communication and reporting skills in English

Must be proficient on OPERA

Must be proficient on all MS Office packages

Ability to implement strategies that enhance the lodges reputation and profitability

Motivate and foster a positive work environment

Exceptional Food and Beverage knowledge

A passion for training staff

Understanding basic Labour law and disciplinary procedures

Valid drivers license (no endorsements) (ESSENTIAL)

Own reliable vehicle / transport