SaaS Resilience Manager-South Africa

Overview

This is a remote position. D.Engage is a leading SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow. We are looking for a SaaS Resilience Manager as part of our technology team, who are agile, results driven, customer obsessed and love learning.

This position provides a valuable opportunity for an engineer to enhance their expertise and contribute to impactful projects.

Key Responsibilities

• Resilience Planning and Strategy :
• Participate in developing and implementing a comprehensive service resilience strategy for all SaaS products.
• Participate in designing and maintaining disaster recovery and business continuity plans.
• Conduct regular risk assessments and impact analyses to identify vulnerabilities and mitigate risks.
• Ownership of Production Environment :
• Take ownership and be responsible for the production environment, including cloud and on-premise infrastructure.
• Monitoring of production environments in collaboration with the VP of Development.
• Work with the VP of Security to ensure the security of the production environment.
• Team Building and Improvement :
• Build and lead a high-performing resilience team, continuously improving its quality.
• Train and improve the quality of technical support teams, including preparing training materials.
• Provide feedback to teams in problem detection and troubleshooting steps (logging, monitoring, health checks).
• Service Monitoring and Incident Management :
• Establish and manage robust monitoring systems to detect and respond to service disruptions promptly.
• Lead incident response efforts, including root cause analysis, resolution, and post-incident reviews.
• Develop and maintain incident response playbooks and procedures.
• Infrastructure and Performance Optimization :
• Collaborate with IT and engineering teams to design resilient infrastructure and applications.
• Implement redundancy, failover, and load balancing strategies to ensure high availability.
• Continuously monitor and optimize system performance, capacity, and scalability.
• Collaboration and Communication :
• Assist product and development teams in analysis when necessary.
• Analyze large-scale bugs and transfer them to the relevant teams.
• Troubleshoot problems over servers with teams when necessary.
• Provide regular updates on service resilience status, metrics, and improvements to stakeholders.
• Bug Fixing :
• Realize small-scale bug fixes (3 years coding experience required).
• Analyze large-scale bugs and coordinate with relevant teams for resolution.
• Compliance and Documentation :
• Ensure compliance with relevant industry standards and regulations.
• Maintain comprehensive documentation of resilience strategies, processes, and incident responses.
• Participate in audits and reviews as required.

Requirements

Note

Benefits

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