Customer Care Agent – UK B2B

Location : Umhlanga, Durban | Full-Time

In This Role, You Will

• Be the first point of contact for business customers via inbound and outbound calls, email, and online chat.
• Handle a wide range of enquiries including product questions, billing queries, complaints, cancellations, and debt resolution.
• Build strong rapport with customers, demonstrating empathy, professionalism, and clear communication with a neutral UK accent.
• Retain customers through effective negotiation and by highlighting the value of our products and services.
• Identify opportunities for upselling digital solutions (e.g. call tracking, lead guarantees, and visibility tools).
• Use CRM systems (C4C, Salesforce, or similar) to manage cases, track tickets, and log performance.
• Collaborate with Sales, Marketing, and CX teams to enhance the overall customer journey.

What We’re Looking For

Why join us?

You’ll be part of a high-performing, purpose-driven team where your skills and voice matter. We offer training, career growth opportunities, and the chance to work on exciting campaigns with leading UK clients.

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