Location : Umhlanga, Durban | Full-Time
In This Role, You Will
- Be the first point of contact for business customers via inbound and outbound calls, email, and online chat.
- Handle a wide range of enquiries including product questions, billing queries, complaints, cancellations, and debt resolution.
- Build strong rapport with customers, demonstrating empathy, professionalism, and clear communication with a neutral UK accent.
- Retain customers through effective negotiation and by highlighting the value of our products and services.
- Identify opportunities for upselling digital solutions (e.g. call tracking, lead guarantees, and visibility tools).
- Use CRM systems (C4C, Salesforce, or similar) to manage cases, track tickets, and log performance.
- Collaborate with Sales, Marketing, and CX teams to enhance the overall customer journey.
What We’re Looking For
Proven UK Customer Care experience (B2B preferred).Excellent spoken and written English with a clear, neutral accent.Strong people skills, resilience, and a passion for problem-solving.Understanding of, or background in, digital marketing or online tools.Ability to multitask and work with accuracy under pressure.Self-motivated and adaptable, with a customer-first mindset.Why join us?
You’ll be part of a high-performing, purpose-driven team where your skills and voice matter. We offer training, career growth opportunities, and the chance to work on exciting campaigns with leading UK clients.
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