Talent.com
This job offer is not available in your country.
Card Manager

Card Manager

Access Bank PLCSandton, Gauteng, ZA
30+ days ago
Job type
  • Quick Apply
Job description

Responsible for the product management of the Bank’s full card product range as well as all associated services and activities, including assist in defining the product strategy, portfolio performance and client experience to support of the four revenue pillars :

  • Business and Commercial Banking
  • Alliance Banking
  • Retail Banking

The Candidate will also provide guidance on card compliance issues, as set by the card associations in partnership with the Bank’s compliance functions.

Product Development :

The candidate must have a working knowledge of card schemes operating in South Africa, including familiarity with commercial models, technical, new product initiation, value added services and all association requirements. Will be the business lead in the development of all new card and associated products and capabilities. Have a working knowledge of card types (credit, debit, prepaid, virtual, gift), EMV (chip and PIN), Contactless, tokenization, digitization, risk mitigation and eCommerce functionality.

Product Management :

Responsible for the end-to-end management of all card and related product capabilities. This will include representing Access bank at various Industry meetings relating to the Card, as well as reporting on the Bank’s card performance internally and externally.

Use market insights, customer data and customer feedback to improve the product offering.

The Manager is responsible for :

Product development lead

Operational product management including :

  • BIN management
  • Defining the operational process for Card Stock Management, to be undertaken by Operations. Process improvement and automation, including the chargeback process
  • Lead support in the enablement and ideally automation of the process to efficiently manage Alliance Banking card requirements.
  • The candidate will be the subject manner expert on all card issuing relating queries within the bank.

    Requirements

    Key Responsibilities

  • Ensure the end-to-end conceptualization, delivery, and management of a compelling set of card products and capabilities to the market, in line with the Bank’s various segment strategies and value propositions.
  • Ensure the product value proposition meets client needs and is competitive in the marketplace
  • Provide expert support in the acquisition or development of new card programs in the Alliance Banking business.
  • Conduct market research to gain insight into client needs
  • Partner with Marketing and Channel teams to drive new card sales
  • Work with Finance / Risk to evaluate the performance of the card portfolio and identify opportunities
  • Monitor client feedback and drive best in class client experience
  • Product Development and management

  • Introduce new card products with Access Bank and Alliance Banking
  • Card Product development and management measured as a quantitative and qualitative assessment of efforts to enhance existing, and introduce new, Card products in line with the Bank’s strategy, that proactively deliver new revenue opportunities and meet changing business requirements, etc.
  • This includes Business support, measured as a quantitative and qualitative review of new initiatives in support of business development and customer acquisition
  • Card Scheme relationship management

  • Measured as a quantitative and qualitative review of how efficiently and effectively issues and queries are resolved, the general effectiveness of the Bank’s relationships with the card associations and favorable negotiation and achievement of support agreement targets and objectives.
  • Regulatory and industry management

  • Measured as a quantitative assessment of the Bank’s management of and adherence to the industry payments landscape.
  • PASA and PCH representative
  • Revenue Management, interchange, and bi-lateral management

  • Measured as a quantitative and qualitative assessment of the revenues achieved through :
  • Card revenues vs budget bank-wide
  • Onboarding support for new card programs in direct support of Alliance Banking
  • Onboarding support for new card programs in direct support of the co-op partnership model
  • Favorable bi-laterals achieved in order to support the revenues of the Bank.
  • Operational efficiencies in ensuring revenue improvements (e.g., bin stock management)
  • Academic Knowledge :

  • Minimum of a 3-year tertiary education, ideally a commerce related degree, or compensated for through related experience.
  • Work Experience :
  • Must have a minimum of 3 – 5 years’ experience in card product management, development or enablement in a banking, payments, fintech or related environment.
  • Preferably work exposure to new card program implementations (debit, prepaid and / or credit)
  • Skills / Specialized Know How :

  • Expert knowledge of Card industry within the South African payments system, preferably including some technical skill.
  • Strong relationship management and negotiation skills are essential
  • Strong financial and analytical skills
  • Customer engagement ability
  • Competencies :

  • Ability to multi-task across multiple projects and relationships
  • Strong EQ and partnership management capabilities
  • Diplomacy
  • Negotiation skills
  • Performance management abilities
  • Strong service ethic
  • Business development skills
  • Strong communication skills are essential
  • Highly numerate and analytical
  • All appointments will be made in line with Access Bank’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals living with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

    Employees who apply and do not hear from HR within 30 days of the closing date may assume that their application was not successful, and we thank you for applying.

    Benefits

  • Medical Aid
  • Provident Fund
  • Group Life Cover
  • Income Disability Cover
  • Funeral Cover
  • Training & Development
  • Create a job alert for this search

    Manager • Sandton, Gauteng, ZA

    Related jobs
    • Promoted
    Project Manager (Project Delivery)(Relocate to Malta / Big4)

    Project Manager (Project Delivery)(Relocate to Malta / Big4)

    Black Pen RecruitmentJohannesburg, South Africa
    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the abili...Show moreLast updated: 30+ days ago
    • Promoted
    Regional Manager

    Regional Manager

    LovisaCenturion, Gauteng, South Africa
    Lovisa is global, and its growth is infectiously energetic.POSITION PURPOSE AND EXPECTATION : .The Regional Manager Position is responsible for the achievement of Sales Growth on Last Year by providi...Show moreLast updated: 30+ days ago
    • Promoted
    Field Manager I (JHB East Rand)

    Field Manager I (JHB East Rand)

    SmollanJohannesburg, ZA
    Job title : Field Manager I (JHB East Rand).Job Location : Gauteng, Johannesburg.Pro-Active Operational Excellence|.Business Insights and Execution|. Efficient Achievement of Targets|.FMCG environme...Show moreLast updated: 14 days ago
    • Promoted
    Project Manager (Project Delivery)(Relocate to Malta / Big 4)

    Project Manager (Project Delivery)(Relocate to Malta / Big 4)

    Black Pen RecruitmentJohannesburg, South Africa
    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the abili...Show moreLast updated: 30+ days ago
    • Promoted
    Business Development Manager (HealthcareDevelopment)

    Business Development Manager (HealthcareDevelopment)

    Boardroom AppointmentsKempton Park, South Africa
    Head of Healthcare Development.Business Development Identify and target new business opportunities within the Healthcare sector. Responsible for achieving sales target through lead generation, prosp...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Key Account Manager Isando

    Key Account Manager Isando

    Jobs 4 AllIsando, South Africa
    The Key Account Manager (KAM) is responsible for unlocking the next phase of growth by developing and managing strategic relationships with large national fleet operators.Working in close partnersh...Show moreLast updated: 2 hours ago
    • Promoted
    Field Manager I (JHB West Rand)

    Field Manager I (JHB West Rand)

    SmollanJohannesburg, ZA
    Job title : Field Manager I (JHB West Rand).Job Location : Gauteng, Johannesburg.Pro-Active Operational Excellence|.Business Insights and Execution|. Efficient Achievement of Targets|.FMCG environme...Show moreLast updated: 8 days ago
    • Promoted
    Card Manager - Sandton

    Card Manager - Sandton

    Access BankJohannesburg, ZA
    Job title : Card Manager - Sandton.Job Location : Gauteng, Johannesburg.Ensure the end-to-end conceptualization, delivery, and management of a compelling set of card products and capabilities to th...Show moreLast updated: 13 days ago
    • Promoted
    • New!
    Account Manager - Travel

    Account Manager - Travel

    OttoBauthenticSandton, South Africa
    Retaining and increasing the business.Meeting and exceeding client goals and aspirations assigned to their travel programme. Acting as the Brand ambassador.Look out for new opportunities.As an Accou...Show moreLast updated: 16 hours ago
    • Promoted
    Provincial Manager - Cape Town

    Provincial Manager - Cape Town

    SecondmentsPretoria, South Africa
    This includes identification and management of all relevant stakeholders and brokers in the province.The primary purpose of the role to drive the growth of The comapny Insurance products in the pro...Show moreLast updated: 1 day ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    LovisaBenoni, Gauteng, South Africa
    Lovisa is global, and its growth is infectiously energetic.An early step in a Management Career in Fashion.Top-notch training for becoming a support manager (and piercing training!).Opportunity to ...Show moreLast updated: 30+ days ago
    • Promoted
    Staff Delivery Manager

    Staff Delivery Manager

    bpJohannesburg, ZA
    Job title : Staff Delivery Manager.Job Location : Gauteng, Johannesburg.The Regional Delivery Lead for South Africa will be the single point of accountability for all digital delivery across M&C SA...Show moreLast updated: 22 days ago
    • Promoted
    Store Manager

    Store Manager

    LovisaPretoria, Gauteng, South Africa
    Lovisa is global, and its growth is infectiously energetic.The next step on a Store Management Career in Fashion, a great opportunity to progress your career toward a Flagship store .Opportunity to...Show moreLast updated: 30+ days ago
    • Promoted
    National Retail Operations Manager

    National Retail Operations Manager

    The Legends AgencyPretoria, South Africa
    National Retail Operations Manager.Gauteng | National Travel | On-Site | Strategic Successor Role.Ready to lead a national retail footprint and be groomed for executive leadership?.We are looking f...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Retail Manager - Automotive Industry

    Senior Retail Manager - Automotive Industry

    Key RecruitmentCenturion, South Africa
    Our client is a leader in the used car arena.They are currently seeking to appoint an experienced Senior Retail Manager to lead operations at their Centurion hypermarket dealership.The ideal candid...Show moreLast updated: 1 day ago
    • Promoted
    New Vehicle Sales Manager

    New Vehicle Sales Manager

    The Legends AgencyPretoria, South Africa
    Our client is a well-established automotive dealership group with a strong national presence and a focus on delivering exceptional customer experiences. Known for their commitment to innovation, qua...Show moreLast updated: 30+ days ago
    • Promoted
    Business Development Manager (Healthcare Development)

    Business Development Manager (Healthcare Development)

    Boardroom AppointmentsKempton Park, South Africa
    Head of Healthcare Development.Business Development Identify and target new business opportunities within the Healthcare sector. Responsible for achieving sales target through lead generation, prosp...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Manager - Fresh Produce - East Rand

    Sales Manager - Fresh Produce - East Rand

    Job MastersEast Rand, South Africa
    Fresh Produce Farm provides 180 different lines to the market.An experienced FMCG Sales Manager, preferably with experience gained within the fresh produce sector. Salary, depending on experience as...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    General Manager – Technical – East Rand

    General Manager – Technical – East Rand

    Job MastersEast Rand, South Africa
    The General Manager oversees the operations of a group comprising three small companies that operate in a niche market.These companies sell technical equipment, manufacture a limited number of rela...Show moreLast updated: 2 hours ago
    • Promoted
    • New!
    Pre-Owned Operations Manager

    Pre-Owned Operations Manager

    Jobs 4 AllIsando, South Africa
    The Pre-Owned Operations Manager will.Over time, the role will develop into leading a structured Pre-Owned Division, expanding resale networks, enhancing market presence, and driving profitability....Show moreLast updated: 2 hours ago