Specialist : POS Hardware and Software

Key Responsibilities

Manage the full repair process to ensure quality and efficiency

Develop and implement systems and policies to enhance operations

Monitor trends and recurring issues to improve turnaround times

Maintain strong OEM relationships and support in-house software development

Ensure service levels (SLAs) are met and proactively resolve performance gaps

Lead continuous improvement initiatives and strategic operational planning

Analyse data and generate reports to guide decision-making

Drive cost-saving initiatives and process alignment

Resolve customer complaints and maintain stakeholder relationships

Required Skills and Competencies

Strong analytical, problem-solving, and decision-making skills

Ability to perform under pressure and meet deadlines

Excellent communication and stakeholder engagement

In-depth knowledge of POS software and repair centre operations

Skilled in using data to drive operational improvements

Committed to health and safety compliance

Qualifications and Experience

Matric and a relevant bachelor's degree (Software Development, Operations Management, Engineering)

5–8 years of experience in a similar role, ideally in repairs or warehousing

Proven leadership and operational excellence track record

Strong understanding of POS repair processes and software

Proficiency with ERP / WMS systems and Microsoft Office tools

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