Intermediate Software Systems Engineer

iqbusinessRandfontein, Gauteng, South Africa

11 days ago

Job description

Job Title

Intermediate Systems Software Engineer (6‑12 month contract, potential conversion to permanent)

Role Purpose

The Intermediate Systems Software Engineer provides functional support and analysis across a suite of software systems—including bespoke, COTS, and highly customised applications—within an operational environment. This role bridges the gap between end users, technical teams, and vendors to ensure business continuity, system stability, and alignment between software functionality and operational needs.

Key Responsibilities

Functional Support & Issue Resolution

Provide Level 1 & 2 functional support for operational software systems.
Act as a liaison between users, technical teams, and vendors to troubleshoot and resolve application issues.
Validate and resolve user‑reported problems, escalating when necessary.

System Analysis & Documentation

Analyse business processes to ensure optimal system configuration and usage.

Document system functionality, SOPs, user guides, and known issues.

Maintain configuration records, integrations, and SQL job schedules to support process optimisation.

Change & Release Management

Assist in testing and validating new software releases, patches, and enhancements.

Participate in change control processes to ensure stable deployments.

Present proposed changes and obtain approval through the change advisory process.

Stakeholder Engagement

Collaborate with operational teams to gather and understand functional requirements.

Provide user training and promote best practices for system usage.

Monitoring & Reporting

Monitor key systems for availability, performance, and user adoption.

Generate usage and issue‑tracking reports and dashboards.

Track and manage service downtime to ensure high system availability.

Integration Support

Support data integrity and functional flow across integrated systems.

Collaborate with integration specialists to maintain interface accuracy and stability.

License & Access Management

Manage user profiles, privileges, and licensing access.

Monitor and report on license utilisation.

Required Qualifications & Experience

Bachelor’s Degree or Diploma in Computer Technology, Information Systems, or a related field.

3–5 years’ experience in a software or systems support role, preferably in an industrial or operational environment.

Job Details

Seniority level : Mid‑Senior level

Employment type : Contract

Job function : Information Technology

Industries : Business Consulting and Services

Location : Johannesburg, Gauteng, South Africa

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System Engineer • Randfontein, Gauteng, South Africa

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