Call Centre Manager

Overview

Main Job Function :

In this role, you will be responsible for overseeing the day-to-day operations of our Call Centre, ensuring efficient and effective customer service delivery. If you are a results-oriented leader with a passion for excellence, this is an exciting opportunity to make a significant impact.

Qualifications

Minimum requirements :

• Demonstrated success in managing contact centres
• Proven ability to work independently and efficiently manage a contact centre
• 7+ years of management experience in a contact centre environment (Operations)
• Bachelor's degree / Diploma in a relevant field
• Extensive knowledge of contact centre procedures
• Exceptional problem-solving and decision-making skills
• Strong leadership and people management skills, capable of motivating and inspiring a team
• Analytical mindset, adept at interpreting data, identifying trends, and making data-driven decisions
• Proficiency in using call centre software, CRM systems, and reporting tools (Dreamtec experience advantageous)
• Effective problem-solving and decision-making abilities

Responsibilities

Duties will include but is not limited to :

#J-18808-Ljbffr