Quality Assurer - Cape Town (Fixed Term)
Democratic AllianceCape Town, Western Cape, South Africa30+ days ago
Job descriptionNational Senior Certificate or equivalent Fluency written and spoken in English and Afrikaans Experience as a Quality Assurer Computer literacy particularly MS Office Suite Knowledge of Party processes (advantageous) Written and verbal communication Telephone etiquette Interpersonal skills Attention to detail Monitor and guide individuals to achieve desired quality of interviews Work well under pressure Work independently Apply sound judgement Commitment to the principles policies and programme of action of the Democratic Alliance Willingness to go the extra mile which may include working long and irregular hours weekends and public holidays where necessary
Description
The successful candidates will be responsible for :
- Monitoring calls to improve quality minimise errors and track operative performance
- Evaluating the quality of interviews against a set criteria
- Producing quantitative reports of interviewer techniques
- Informing team management of outstanding and poor performance
- Recommending when training interventions should take place and assisting with same
- Compiling training materials and other required documentation
Please submit your application by 31 August 2025 to be considered for this role noting that any application that does not include the required or correct documentation will not be considered.
Requirements
Minimum requirements :
Skills :
Abilities :
Knowledge and Commitment :
Work Level
Junior
Job Type
Contract
Salary
Market Related
Duration
1 - 2 Years
EE Position
No
Location
Cape Town
Required Experience :
Junior IC
Key Skills
Access Control System,Compliance,Furniture,Housekeeping,Assembling,Building Electrician
Employment Type : Contract
Experience : years
Vacancy : 1
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Quality Assurer • Cape Town, Western Cape, South Africa
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