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Middle Office Officer - Client Services

Middle Office Officer - Client Services

Stonehage Fleming GroupCape Town, Western Cape, South Africa
30+ days ago
Job description

3 Dock Rd, Cape Town City Centre, Cape Town, 8002, South Africa

Job Description

Posted Thursday, July 24, 2025 at 4 : 00 AM

Middle Office Officer - Client Services

OVERALL PURPOSE

To provide comprehensive administrative support across client onboarding, compliance, data management, and fund externalisation processes, ensuring operational efficiency and regulatory compliance. The role requires close collaboration with Relationship Management, Investment Management, Group Finance, Banking and Compliance teams as well as coordination with colleagues across the broader Stonehage Fleming Group.

PRINCIPAL ELEMENTS AND ACCOUNTABILITIES

Client Onboarding

_ Support Front Office teams with the New Business Approval process.

  • Coordinate compliance approvals for onboarding new clients or expanding services for

existing clients.

  • Draft and prepare client agreements for signature.
  • Initiate and manage client creation workflows in the internal client database.
  • Ensure all business and regulatory requirements are met, including proper execution of

    • agreements and completion of Customer Due Diligence (CDD) in line with company policy.

    Client Administration

  • Complete and submit internal and external account opening applications.
  • Process updates to clients’ static data.
  • Manage and retain client data and documentation in electronic formats.
  • Continuously review and improve administrative processes to enhance efficiency and

    • compliance.

    Fund Externalization

  • Collect and submit required documentation for tax clearance via third-party providers.
  • Prepare and submit applications to the South African Revenue Service (SARS) and the South African Reserve Bank (SARB).
  • Obtain client mandates and indemnities to facilitate foreign exchange transactions.
  • Liaise with internal transaction teams to coordinate trade execution and FX rate bookingswhere required.
  • Maintain accurate internal records of all externalization transactions.

    • Client Records Administration

  • Review and verify Customer Due Diligence (CDD) documentation
  • Ensure all client agreements are in place and properly stored
  • Maintain accurate client and third-party data in internal systems
  • Complete and document risk assessments where required
  • Keep client profiles up to date and in line post the new business approval process

    • Ad Hoc Duties

  • Participate in projects and provide administrative support as required

    • QUALIFICATIONS AND EXPERIENCE

  • Relevant diploma or degree, or
  • 2–4 years’ experience in a similar administrative or operations role

    • COMPETENCIES, SKILLS AND BEHAVIOURS

  • Proficient in Microsoft Office
  • Intermediate numeracy skills
  • Basic understanding of accounting principles
  • Strong self-management and time management skills
  • Proactive and solution-oriented mindset
  • Excellent planning and organizational abilities
  • Effective team player with strong interpersonal skills
  • Clear and professional communication, both written and verbal
  • High attention to detail and commitment to accuracy
  • Strong work ethic, ambition, and a dynamic approach to tasks

    • 3 Dock Rd, Cape Town City Centre, Cape Town, 8002, South Africa

    #J-18808-Ljbffr

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    Client Service Officer • Cape Town, Western Cape, South Africa

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