Call Center Agents - The Focus Group

The Focus Group invites suitably qualified applicants to apply for their Call Center Agent vacancies. If you’re passionate about helping others, enjoy investigative work, and have strong communication skills, this opportunity is tailor-made for you . Applications are now open – apply before it’s too late!

Job Overview – What’s This Role All About?

Imagine a job where you help families receive benefits they might not even know they’re entitled to. That’s what this Call Center Agent role is all about. You’ll be working under Section 37C of the Pension Funds Act , helping to identify and trace beneficiaries of pension funds – people who may have lost a loved one and didn’t even know there were financial benefits waiting for them.

If you’re good at talking to people, can stay calm under pressure, and are great at organizing information, this job could be your next big move .

Here’s what you’ll be doing in this role :

• Communicate with beneficiaries over the phone, by email, or in person.
• Trace and identify potential new beneficiaries who might not be listed yet.
• Collect important documents from clients, employers, and families.
• Keep records neat and up to date – admin matters!
• Give regular updates to the people you’re helping, your team, and your managers.
• Make fair and legal recommendations about how funds should be split.
• Make sure you meet your monthly goals and targets.
• Stick to high standards of professionalism, and always respect people’s privacy (especially under POPIA – the Protection of Personal Information Act).

Before you apply, make sure you tick these boxes :

To thrive in this job, you need to bring your A-game in these areas :

The Kind of Person Who Will Succeed Here

This job isn’t for everyone – it takes a certain kind of person to do it well. Here’s what you’ll need to bring to the table :

Personal Strengths :

Why This Role Matters

This isn’t just another call center job – this is purpose-driven work . Every day, you’ll help real people claim money that’s rightfully theirs, especially in hard times after the loss of a loved one. You’re not selling products – you’re providing support, empathy, and answers when people need it most.

Pro Tips for a Strong Application

The closing date is coming up fast, and these kinds of roles don’t stay open forever. If you want a job that gives you more than just a paycheck – a role where you make a real difference in people’s lives – then this is your sign to apply today .

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