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General Manager

General Manager

TaggngoGeorge, Western Cape, South Africa
2 days ago
Job description

Description

Join Our Team as a General Manager!

At Tagg-N-Go Car Wash , we believe in more than just running a business—we’re here to lead with purpose, drive success, and help our team members thrive. As a General Manager, you’ll take charge of the daily operations of your store, guide an incredible teams, and ensure the site runs smoothly. If you’re looking for a fast-paced, high-energy role where your leadership makes a real difference, this is the place for you!

Job Responsibilities

  • Lead, manage, and hold site employees accountable
  • Own and manage employee training, scheduling, and labor costs
  • Ensure that safety and security are emphasized, practiced, and periodically reviewed
  • Enforce company policies and procedures and communicate changes
  • Ensure compliance with legal requirements and company policy
  • Lead the recruitment, onboarding, discipline, and dismissal processes
  • Conduct performance reviews, and build a positive and rewarding culture as you exhibit extreme ownership and set the tone for your site
  • Coach, motivate, and train new and existing employees
  • Develop great customer relationships and address customer concerns, questions, and needs
  • Maintain excellent site appearance
  • Ensure that the wash is operating properly by monitoring the quality of the wash, addressing areas for improvement, and resolving wash issues
  • Complete basic equipment maintenance including regularly scheduled maintenance to ensure machinery is in proper working order
  • Perform administrative duties including paperwork, inventory, and documentation
  • Meet and exceed established volume, revenue, and profitability goals
  • Attract, recruit, develop and retain employees
  • Complete daily, weekly, and monthly checklist on building, lot, and equipment

Requirements

  • 10+ years of management experience with a proven track record of leadership and operational success.
  • 2+ years of multi-site management experience preferred—balancing leadership across multiple locations is a plus.
  • 5+ years of customer service experience required—delivering exceptional experiences is at the heart of what we do.
  • Strong verbal and written communication skills to effectively lead, inspire, and connect with both team members and customers.
  • Excellent interpersonal, negotiation, and conflict resolution skills , handling challenges with professionalism and confidence.
  • A polite, approachable, and friendly demeanor that fosters a positive and engaging work environment.
  • Exceptional organizational, time management, analytical, and problem-solving skills to keep operations running smoothly.
  • Ability to prioritize tasks and delegate effectively to ensure efficiency in a fast-paced environment.
  • Basic mechanical knowledge preferred—familiarity with car wash equipment maintenance is a plus.
  • Willingness to work outdoors in varying temperatures and adapt to changing conditions.
  • A self-motivated, growth-driven mindset with a passion for learning and excelling in leadership.
  • Physical Requirements :

  • Prolonged periods of standing and walking
  • Ability to lift 25 pounds
  • May be required to climb ladders as part of cleaning duties
  • Position Details :

  • Full-Time, Exempt
  • 10 hour shift, 5 days a week
  • Weekend availability, various shifts
  • On call on “off” days
  • Be present on site
  • Limited in office time ( 80 % outside with team engagement )
  • #J-18808-Ljbffr

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    General Manager • George, Western Cape, South Africa

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