General Manager – Retail Industry – R1Mil – R850K

Overview

Hire Resolve’s client in the Retail Industry is urgently seeking the expertise of a General Manager to join their team in Nelspruit, Mpumalanga.

Responsibilities

• Ensure achievement of profitability by managing margins and discounts
• Monitor and manage expenditures within flexible budgeting (revenue and income achievement)
• Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch
• Ensure goods received are checked, GRV’d, and put away daily
• Ensure the accuracy of stock through daily cycle counts
• Ensure customer satisfaction by delivering in full and on time
• Achieve agreed Customer Service turnaround standards
• Ensure deliveries to Customers by the couriers are within agreed service standards
• Monitor Customer service standards in the Call Centre / Internal Sales
• Ensure the Warehouse operates within standard operating procedures
• Ensure all complaints and queries are resolved within SLA e.g., logistics, pricing, returns, and repairs
• Establish and build Customer relationships and take personal ownership of resolving complaints
• Drive usage of digital platforms by promoting and implementing online transactions
• Manage head counts and overtime within agreed budgets
• Maintain effective leave planning and absenteeism management
• Facilitate training and development interventions
• Review performance in discussion with employees, agree on ratings and set goals for a new period
• Continuously communicate and provide constructive feedback and coaching to employees
• Take disciplinary action where required
• Develop a formal succession plan for key positions
• Adhere to OHSA requirements e.g., training, safety reps, administration, meetings
• Ensure the protection and security of all company assets within policy and procedure
• Implement and ensure adherence to all internal controls.
• Compile meaningful and accurate management reports

Qualifications

Benefits

Contact Hire Resolve for your next career-changing move.

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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