Operations & Patient Support Coordinator

Our Client helps people regain control of their health through functional testing and personalised nutrition. Their mission is to bring clarity and hope to those who have been failed by conventional medicine. They specialise in supporting individuals with gut health issues, IBS, and SIBO, combining scientific precision with genuine care.

Our Client is a small, purpose-driven team seeking a highly organised Operations & Patient Support Coordinator to streamline internal systems and support patients with empathy and efficiency. The successful candidate will play a key role in improving operational processes during the transition to a new healthcare management platform and will serve as a trusted first point of contact for clients.

Key Responsibilities

System Transition & Operations

Support and coordinate our move to a new healthcare management platform

Maintain data integrity and ensure a smooth process for the team and patients

Identify and implement process improvements to enhance efficiency

Patient Support

Manage patient communication via email and phone

Coordinate test orders, results delivery, and appointments

Provide clear, compassionate assistance to clients navigating health challenges

Requirements

Proven administrative and customer service experience

Strong organisation and attention to detail

Excellent written and verbal communication skills

Tech-savvy and comfortable learning new systems

Ability to multitask calmly and work independently

Bonus Skills :

Experience in project management or system implementation

Background in healthcare, wellness, or nutrition

Familiarity with CRM or practice management software

Why Join Us

This is more than just a job — it’s an opportunity to make a genuine impact. In this role, you’ll help people find clarity, relief, and hope while contributing to how our client grows and operates.