IT Desktop support (various locations)

Our client is looking for an experienced and reliable IT Support Technician (Level 1) to join their technical support team. The successful candidate will handle first‑line support requests, assist with desktop and network troubleshooting, and ensure that users receive prompt and professional service.

Key Responsibilities

• Act as the first point of contact for IT‑related incidents and service requests.
• Log, track, and resolve calls through the IT Service Management (ITSM) system.
• Troubleshoot desktop, laptop, and printer hardware issues.
• Install and configure software, drivers, and operating systems.
• Support Microsoft 365, email configurations, and standard business applications.
• Reset passwords and manage user accounts in Active Directory or Azure AD.
• Assist with basic network issues (LAN, Wi‑Fi, VPN connectivity).
• Provide remote support using approved tools.
• Escalate unresolved problems to Level 2 support and ensure proper follow‑up.
• Maintain accurate incident documentation and asset records.
• Deliver excellent customer service and ensure compliance with IT policies and SLAs.

Technical Requirements

Operating Systems & Devices

Device imaging, setup, and deployment

Printer and peripheral setup

Software & Applications

Networking Fundamentals

Security & Systems

Tools & Platforms

Minimum Requirements

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