IT Support Lead

Qualifications, Skills and Experience required :

• Minimum of 3-5 years as a Senior Technican / Desktop Support / IT Coordinator with experience across multiple sites.
• Relevant degree or diploma in IT or Computer Science.
• Africa experience is a huge plus
• Problem-Solving Skills : You thrive on diagnosing and resolving complex issues with a methodical approach.
• Leadership : Strong leadership and interpersonal skills to guide teams, manage IT projects, and collaborate with stakeholders across the business.
• Project Management : Solid experience planning and executing IT projects, ensuring deadlines are met, and systems are upgraded seamlessly.
• Hands-on experience with networking, server management, cloud systems, and data governance.
• Communication : Excellent communication skills to convey technical information clearly and effectively to non-technical stakeholders.

Key responsibilities :

Oversee the daily operation and performance of the organisations IT network infrastructure, servers, and core systems, including scheduled maintenance, upgrades, backups, and accurate upkeep of the IT asset register.

Develop, manage, and forecast the annual IT budget, ensuring optimal utilisation of resources while maintaining cost-efficiency, reliability, and scalability across all technology platforms.

Implement and maintain rigorous cyber security controls, policies, and procedures to safeguard data integrity and ensure compliance with all relevant standards, legislation, and corporate governance requirements.

Lead end-to-end execution of IT projects, including new system implementations, infrastructure upgrades, and migration initiatives, ensuring they are delivered on time, within scope, and aligned to business objectives.

Continuously assess and evaluate emerging technologies, hardware, software, and solutions to identify opportunities for improvement, innovation, and long-term value creation.

Serve as an escalation point for complex technical issues, apply root-cause analysis, and implement long-term, sustainable solutions to minimise downtime. Provide support to the wider group regarding IT-related queries and service requests.

Collaborate with internal stakeholders across all business units to ensure IT initiatives, solutions, and services meet operational requirements and enable strategic and commercial outcomes.

Develop, maintain, and periodically test disaster recovery and business continuity plans to ensure resilience and data protection across all operational environments.

Draft, implement, and monitor SLAs for regional IT contractors, ensuring performance standards are met, contractual obligations are fulfilled, and service delivery is consistently maintained.

Willingness and ability to travel to African regions for approximately 45 weekdays per month, as required by operational and project demands.

If you are ready to lead the IT charge in an exciting, fast-moving sector, apply now!

Please consider your application unsuccessful if you have not heard from us within 2 weeks. We will keep your details on file for future positions.

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