Support Team Lead

Company Description

Lularides is dedicated to empowering ambitious individuals to take charge of their careers by becoming their own boss through driving or riding for leading e-hailing platforms. Our mission is to provide the tools, resources, and support necessary for success in this growing industry. We are committed to fostering a supportive community where partners can thrive. At Lularides, we believe in creating opportunities and driving careers forward.

Role Description

This is a full-time, on‑site role based in Johannesburg for a Support Team Lead.

The Support Team Lead will oversee daily operations of the support team to ensure prompt and effective resolutions to customer and technical issues.

Responsibilities

• Managing support inquiries
• Troubleshooting technical and non‑technical issues
• Analyzing support trends
• Mentoring team members
• Enhancing customer satisfaction
• Collaborating with other departments to improve service delivery and processes

Qualifications

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Information Technology

Industries

Transportation, Logistics, Supply Chain and Storage

Additional Information

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